FAQs

Where do you deliver to?

We're pleased to be able to deliver across the world, but please note that due to rights restrictions each book may have its own geographic limits and we may not be able to ship to certain products to select countries. These restrictions will be shown on the individual product page, so please review these carefully before ordering.

How long does delivery take?

Delivery time will vary based on your location. Within the UK and mainland Europe, we aim to deliver within 3-5 working days via a tracked service. European orders can take up to 21 days, and rest of the world orders may take up to 28. 

Do you cover import duties or customs charges? 

Shipping destinations outside the UK may incur import taxes, customs charges and courier brokerage fees payable by the recipient. Please see our Shipping Policy for more info. 

Can I amend an order or shipping address?

Unfortunately we cannot make any amendments to your order or shipping details once submitted. If the item hasn't been shipped, you may be able to cancel your order from your account area or by contacting support@orbit-books.co.uk, and you may then place a new order subject to item availability.

Where your order is for a pre-order, changing the order should be possible up to a week prior to publication date. We often send pre-orders out before publication date so you receive your order on the day it becomes available. 

How do I request a refund? 

If you are not happy with your product and would like to discuss a refund, please contact our customer services using support@orbit-books.co.uk. Please include your order reference number and details of your concerns. 

Do I have to pay to return my order? 

If it is your choice to return the product, you must cover the return postage including sufficient insurance to cover any loss or damage caused by the shipping. If the product is returned and found to be damaged, we may reduce the amount of refund.  Please do check our terms of sale for full details.

What can I do if my order is returned to sender or lost in transit?  

Contact our customer service team on support@orbit-books.co.uk. We may be able to re-send it to you. Where it has been lost, we will try and send a replacement or offer a full refund if there is no stock remaining. 

My order was damaged, lost or failed to be delivered 

Please contact support@orbit-books.co.uk and, if we have stock, we will provide a replacement or refund at your choice. If we run out of stock, we will offer a full refund and our apologies. 

I would like a review copy / press request

Please send your request to: orbit@littlebrown.co.uk. Review copies are limited, we cannot guarantee all requests will be fulfilled. 

How do I contact an author?

Please send your message via: orbit@littlebrown.co.uk. We will endeavour to forward correspondence to the author. 

I would like to submit a manuscript

We are only able to accept submissions sent via a literary agent, and cannot respond to any unsolicited material.

How do I find out about product news?  

If you would like to be kept up to date with our products and activities, please subscribe to our newsletter: https://www.orbit-books.co.uk/landing-page/orbit/orbit-newsletter/ 

I have a query about a specific product 

If you would like to know more about a specific product, please contact our customer support team support@orbit-books.co.uk . 

Do you offer gift vouchers? 

Unfortunately we are unable to offer gift vouchers for our store. 

I have a suggestion/general feedback

Great! Please let us know via email: support@orbit-books.co.uk.

What do I do if I have purchased an Orbit book from a different retailer? 

Please contact the retailer. We are unable to help with queries or issues relating to orders placed with other retailers.  

Are items in my cart reserved for me?

Items in your cart are not reserved, so please complete your purchase to avoid disappointment where stock of an item is limited.

Why has an order I placed been cancelled?

On rare occasions we may need to cancel your order in line with our terms of sale. One reason might be due to a title going out of stock as a result of high demand and low availability. While we hate disappointing customers, in scenarios such as this orders will be fulfilled in the order in which they were successfully placed, and any order that we can't fulfil will be refunded.

I have a question that hasn't been answered above

Please contact us via email at support@orbit-books.co.uk. Our support team is available Monday-Friday.