Refund Policy

Letting Us Know About a Problem

If you have any questions or complaints about your purchase, please contact us.

For queries about our goods or digital products, including requesting a refund or making a return, you can contact us by email at

For general queries, you can contact us by email at or telephone us on +44 (0)20 3122 7000. Alternatively, you can write to us at Carmelite House, 50 Victoria Embankment, London, EC4Y 0DZ.

To see our full returns and refund policy, please view our terms of sale.